I complained to IHG corporate ( a person titled: (name witheld: eMedia Coordinator) after the trip about what happened and would want some sort of compensation from the unacceptable situation. ”I hope I can keep you in the same room”. Once that was resolved I was greeted with. I literally had to make a payment to my credit card in order to book my room for that third night. ”Sorry, that's out of our control” They wanted to charge my card for the 3rd night for another $155 which took the encumbered amount over $1700. Card was declined because they had 3 pending charges from the hotel for a total of nearly $1600 (3 days were supposed to be at $750ish) and that amount was encumbered against my credit line. We closed out the first reservation and they asked for my credit card to pay for the final day. When I had to ”check out” after the 3rd night I went to the front desk to do that. The buffet had a few oatmeal packets, the cereal was well stocked and there were green oranges, a green banana and ketchup and hot sauce packets. I understand not having hot food due to covid but the mini fridge literally had a few yogurt cups, uncrustables and bean burritos (not a breakfast choice typically but okay) bagels and milk. I finally had to take photos the final day. The breakfast they offered was a joke all 4 days. I had minor issues with the keys not working on 2 of the 3 days but that's happened before.

The day I arrived I wanted to make it clear that I wanted to not change rooms after the 3rd day and they agreed. The answer after 45 minutes on the phone with them: Make a new reservation for one day. He said he had no ability to simply add one more day to my existing reservation. The person I talked to from the IHG website said that I couldn't make a change to the reservation because it had been more than 24 hours past the ”cancellation date” and I would end up having to pay for the entire stay if I cancelled that reservation and made a new one with 4 days.

Two days later I needed to add one more day. The price was nearly 3 times what it had been a year earlier. First, I made my 3 day reservation two weeks in advance online through IHG like normal.

I had to make a trip to help with a family health issue. After many happy visits there my last visit was unacceptable in every way. Beaumont | 18.96km from Morongo Casino Resort & Spa This has been my go to hotel for several years now while visiting my family in Yucaipa.

Hotels near morongo casino